Privacy & Confidentiality Policy

1. Introduction & Scope

At MELANGE EDU ("we", "our", or "us"), we consider the confidentiality and privacy of our students, scholars, and prospective clients paramount. This Privacy Policy outlines our procedures for collecting, processing, safeguarding, and disposing of personal information and academic materials shared with us through our website (melangeedu.live) or communication channels (WhatsApp, Email, Phone).

2. Information We Collect

• Contact Information: Name, Email Address, WhatsApp Number, and Country/City of residence when submitted voluntarily through our inquiry forms or chat.
• Academic Project Information: Academic level (Undergraduate, Master's, PhD), research field, dataset parameters, draft outlines, and admission target countries shared for evaluation.
• Technical Analytics: Anonymized server logs, browser types, and approximate geographic region for website optimization and fraud prevention.

3. Strict Academic Non-Disclosure & Confidentiality

We enforce strict non-disclosure protocols regarding all academic and research materials:

• Your research drafts, proposals, datasets, and personal credentials are NEVER sold, published, shared, or indexed on public repositories.
• We do not upload client manuscripts to open plagiarism databases or public web crawlers.
• All assigned mentors and research advisors operate under signed bilateral Non-Disclosure Agreements (NDAs).

4. How We Use Your Information

We process collected information solely for legitimate academic and advisory purposes:

• To match your inquiry with an appropriate doctoral subject-matter specialist.
• To provide personalized fee estimates, timeline evaluations, and consultation calls.
• To communicate project milestones, supervisor feedback reviews, and visa updates.

5. Data Retention & Deletion Rights

Client project files and conversation logs are securely archived during active mentoring and can be permanently purged upon written request by the client following project completion. You retain the right to request access, correction, or immediate erasure of your personal data at any time.